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Team consultation
• Constantly met with groups globally throughout eBay regarding search design • Grounded in a solid understanding of the nuances of each area of the finding experience • Maintained a general awareness of what everyone on the team was and would be working on
Documentation & Documentation Evangelism • Constantly documented knowledge, encouraged others do document their own knowledge, and referred to this knowledge base to champion its use
Vision Illustration • Provided a holistic expression integrating the separate design initiatives, illustrating how they tied together • Helped get everyone on the same page when there were conflicting directions
Process Observation/Correction Assistance • Maintained an awareness of other teams’ progress and acted when there was churn
Timeline Illustration and Communication
• Provided a summarizing representation of the timeline of finding progress on the site • Helped to bring everyone on the same page when paths diverged
Overall Vision and Framework for Finding
• Worked with others to establish the framework for the overall finding process • Worked with others to document the background knowledge, goals of each page, priorities, components, etc. • Ensured the use of the finding framework, making modifications when justified
Project Prioritization Visualization
• Guided project prioritization through visualizations of feature priorities, extensibility • Illustrated potential courses of action for future product roadmaps
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